HELP CENTER

🛠️ Do you offer repair services?

Yes! We repair phones, consoles, and electronics. Please note though, services like this one is available only locally to the New Jersey Environce. Book your service here.
🚚 How long does shipping take?

Most orders are shipped within 1–3 business days. Standard delivery takes 3–10 business days depending on your location.
💳 What payment methods do you accept?

We accept Visa, MasterCard, American Express, PayPal, Apple Pay, and Google Pay.
🚀 Do you offer express shipping?

Yes! Expedited shipping is available for most items during checkout.
🔒 Is your checkout secure?

Absolutely. Our site uses SSL encryption and secure third-party payment gateways for your protection.
🌍 Do you ship internationally?

Currently, we only ship within the United States for 90% of our products. International shipping is coming soon. 🙂
📦 How do I know if an item is in stock?

If you can add it to your cart—it’s in stock and ready to ship.
📦 What if my item arrives damaged?

Email us within 48 hours with a clear photo or video proof, and we’ll send a replacement or issue a refund. No games.
🛍️ Do you have a physical store?

Nope! We’re 100% online—but we ship fast and offer pickup for select services in New Jersey.
🗺️ Where are you located?

We’re based in Sayreville, New Jersey. All our operations, fulfillment, and repairs and Integration services are handled right here in the U.S.
🧠 Need more help?

Email: support@kcmtradingllc.com Phone: (732) 850‑8336 Support Hours: Mon–Sat, 10am–11pm EST
🆕 Are your products new or refurbished?

We offer both! Each listing clearly states if an item is new, open box, or professionally refurbished.
📝 Can I cancel or change my order?

Email us at support@kcmtradingllc.com ASAP. If your order hasn’t shipped, we’ll cancel or update it right away.
🔁 What is your return policy?

You have 30 days from the delivery date to return items in unused condition. No stress—just contact support@kcmtradingllc.com to start a return.
❌ What items are final sale?

Custom-made items, digital downloads, and certain health-related products are not returnable unless damaged or defective.
❓What is KCMTrading LLC?

KCMT Trading LLC is your go-to online source for quality tools, electronics, home goods, as well as business and repair services—all curated, affordable, and fast-shipping from the U.S.
🎁 Do you sell gift cards?

Yes! You can buy digital gift cards here for instant delivery to friends or family.
🔐 Is my booking information secure?

Absolutely. We use encrypted forms and secure scheduling systems to protect your personal info.
🧾 Can I reschedule or cancel my appointment?

Yes! You can reschedule or cancel up to 24 hours in advance using the link in your confirmation email—or email us at support@kcmtradingllc.com.
📩 What happens after I book?

You’ll get an instant email confirmation with all the details. We’ll follow up if any additional info is needed before your appointment.
💳 Do I need to pay when booking?

Some services may require upfront payment or a deposit. It will be clearly stated during checkout.
❓Still need help?

Shoot us an email at: support@kcmtradingllc.com or call (732) 850‑8336. We’ve got you covered.
💬 I have a custom request—can I still book?

Yep. Select “Custom Order Consultation” or leave a note in the booking form with details. We’ll review and confirm everything with you directly.
⏱️ How do I know which time slots are available?

Our system automatically shows available time slots. If a time isn’t showing, it’s already booked or unavailable.
📍 Do I need to be in New Jersey to book a service?

Not necessarily! Device repairs and pickups require local presence, but virtual consultations are open to customers across the U.S.
🛠️ What services can I book online?

You can book a wide range of services including device repairs, office application integration (our elite business success service) product consultations, local pickups, and custom order assistance—all right here:👉 Book Online

All products are tested for full functionality.

However, if you are not satisfied with your product, we offer returns and replacements for all units as long as the issue is reported within 30 days of purchase. For items purchased from this site, please email support@kcmtradingllc.com and we will be more than happy to assist you with your claim.