KCMTrading LLC
Store Policies
Welcome to KCMTrading LLC. Your satisfaction and trust are at the heart of everything we do. Please read our policies below to better understand your rights and our responsibilities when doing business together.
📦 SHIPPING POLICY
• Processing Time: Orders are typically processed within 1–3 business days.
• Shipping Time: Standard shipping takes 3–10 business days, depending on your location and chosen method.
• Tracking: You will receive a tracking number via email once your order has shipped.
• Delays: We are not responsible for delays caused by carriers, weather, or incorrect shipping addresses.
🔁 RETURNS & EXCHANGES
We want you to love what you order. If there’s a problem, we’re here to help.
Eligibility:
• Returns must be requested within 30 days of delivery.
• Items must be unused, unwashed, and in original packaging.
• Certain items (e.g., personalized, perishable, or digital products) are non-refundable unless defective.
How to Start a Return:
• Email us at support@kcmtradingllc.com with your order number and reason for return.
• We’ll respond within 48 hours with return instructions.
• Customers are responsible for return shipping unless the item is damaged or incorrect.
Refunds:
• Once we receive and inspect your return, we’ll issue a refund to your original payment method within 3–5 business days.
• Shipping fees are non-refundable.
Exchanges:
• We offer one free size or item exchange per order (where applicable).
• If the requested item is unavailable, we’ll issue store credit.
📉 CANCELLATIONS
• Orders may be canceled within 12 hours of purchase by contacting us directly.
• After 12 hours, we cannot guarantee cancellation as processing may have begun.
📩 CUSTOMER SERVICE
If you have any questions, please contact us:
• Email: support@kcmtradingllc.com
• Phone: (732) 850-8336
• Location: Sayreville, NJ, United States
We respond to all inquiries within 1–2 business days.
💳 PAYMENT METHODS ACCEPTED
• Visa, MasterCard, American Express, Discover
• PayPal, Apple Pay, Google Pay
• Afterpay and other “Buy Now, Pay Later” services (where supported)
⚠️ ADDITIONAL NOTES
• We reserve the right to deny returns or exchanges that do not meet the criteria outlined above.
• Custom, promotional, or final-sale items are not eligible for return unless defective.
• We recommend using a trackable shipping service for returns, as we are not responsible for lost or unconfirmed packages.